Refund Policy

Last updated: October 30, 2025

1. General Policy

We want you to be completely satisfied with Replier AI. If you are not happy with your purchase, we offer a fair refund policy as outlined below.

2. Free Plan

We offer a free plan with 50 replies per month, 3 basic AI characters, and a personal FAQ list where you can save frequently asked questions. We encourage all users to try the free plan before subscribing to a paid plan to ensure the Service meets your needs.

3. Refund Eligibility

You may request a refund within 14 days of your initial purchase if:

You have used less than 50 replies from your paid plan
You have not previously requested a refund
You have a valid technical issue that we cannot resolve

4. Non-Refundable Situations

Refunds will NOT be provided if:

More than 14 days have passed since your purchase
You have used more than 50 replies from your paid plan
You have violated our Terms of Service
You are requesting a refund for a renewal subscription (these must be cancelled before renewal)

5. Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation:

You will retain access to paid features until the end of your current billing period
No refund will be issued for the remaining time in your billing period
Your subscription will not automatically renew
You will revert to the free plan after the billing period ends

6. How to Request a Refund

To request a refund, please contact us at kpchvldmr@gmail.com with:

Your account email address
Purchase date and amount
Reason for refund request

We will review your request within 2-3 business days and respond via email.

7. Refund Processing

If your refund is approved:

The refund will be processed within 5-7 business days
The refund will be issued to the original payment method
Your access to paid features will be immediately revoked

8. Disputes

If you have any concerns about charges, please contact us before filing a dispute with your payment provider. We are committed to resolving any issues fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Information

For any questions about our Refund Policy, please contact us at kpchvldmr@gmail.com